Terms of Service

1. The Service

RemnantFlow is a multi-tenant inventory and storefront platform for countertop fabricators: it lets a shop photograph and catalog remnants and slabs, publish a branded storefront, share inventory across an opt-in network, and let customers build selections. Features available to you depend on your subscription plan.

We may add, change, or remove features over time. We aim to give reasonable notice of material changes that reduce core functionality of a paid plan.

2. Accounts and eligibility

You must provide accurate account information and keep it current. You are responsible for all activity under your account and for keeping credentials secure. Notify us promptly of any unauthorized use.

Each shop (a "tenant") controls its own users and data. Managers may invite, deactivate, and set roles for staff within their shop.

3. Subscriptions, billing, and plans

Paid plans (for example Shop, Yard, and Quarry tiers) are billed on the cycle shown at checkout. Unless stated otherwise, fees are non-refundable except where required by law.

Plan limits — such as the number of active remnants or access to features like the website feed — are enforced by the Service and may change with notice. Downgrading may make some content inaccessible or read-only where it exceeds the lower plan's limits.

• You authorize us (or our payment processor) to charge the fees for your selected plan.
• Taxes may apply and are your responsibility unless stated otherwise.
• We may change prices with advance notice; changes apply at your next renewal.

4. Your content and data

You retain ownership of the inventory data, photos, branding, and other content you upload ("Your Content"). You grant us a limited license to host, process, display, and transmit Your Content solely to operate and improve the Service for you — including displaying it on your storefront and, where you opt in, within the inventory-sharing network.

You are responsible for having the rights to Your Content and for its accuracy. Do not upload content you don't have the right to use.

5. Inventory network and public storefronts

Some features publish inventory beyond your own team: your public storefront is visible to anyone with the link, and the opt-in inventory network shares a limited view of your inventory with other participating shops on a reciprocal basis. You control participation in Settings. Sharing is reciprocal — you see the network only while you share.

You are responsible for not publishing information you consider confidential through these public or shared surfaces.

6. Acceptable use

You agree not to misuse the Service. In particular, you will not:

• access data belonging to another tenant except through features expressly designed for sharing;
• probe, scan, or test the vulnerability of the Service without our written permission, or circumvent access controls, rate limits, or API keys;
• upload malware, or content that is unlawful, infringing, or harmful;
• resell or provide the Service to third parties except as expressly permitted by your plan;
• use automated means to extract data beyond the documented API and your plan's limits.

7. API keys and integrations

Certain plans provide API keys (for example, the per-company website feed). You are responsible for keeping keys secret and for all activity under your keys. We may rate-limit, suspend, or revoke keys to protect the Service. Treat a leaked key as compromised and rotate it immediately.

8. Intellectual property

The Service, including its software, design, and trademarks, is owned by us and our licensors and is protected by law. Except for the rights expressly granted to you, these Terms do not transfer any of our intellectual property to you.

9. Third-party services

The Service relies on third-party providers (for example, cloud hosting, database, email, and payment processors). Your use may be subject to those providers' terms. We are not responsible for third-party services outside our control.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or that data will always be available or accurate.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, [LEGAL ENTITY NAME] WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR REVENUE, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

12. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to others or to the Service. On termination, your right to use the Service ends; we may delete Your Content after a reasonable period, subject to our data-retention practices.

13. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or in-app). Your continued use after changes take effect constitutes acceptance.

14. Governing law

These Terms are governed by the laws of [STATE / COUNTRY], without regard to its conflict-of-laws rules. The courts located in [STATE / COUNTRY] will have exclusive jurisdiction, unless applicable law requires otherwise.

15. Contact

Questions about these Terms? Contact us at hugo@remnantflow.com.